Terms of service
Terms and Conditions – Autenko Motors
Autenko Motors is a company specialized in the sale of automotive accessories, spare parts, and products. All products and services offered through our platform are subject to these Terms and Conditions, which regulate the relationship between Autenko Motors and its customers, with an emphasis on becoming a global leader.
1. Products and Warranty
1.1. All products sold by Autenko Motors meet the quality and manufacturing standards required by the company.
1.2. Products include a warranty according to the conditions specified by each supplier or manufacturer.
1.3. Product availability is subject to inventory and the delivery forecast established at the time of purchase.
2. International Shipping Regulations
2.1. All shipments are carried out under international transport regulations, including the Incoterms 2020 rules, ensuring compliance with global trade and logistics standards.
2.2. Delivery times indicated on the platform are estimates and may vary depending on the customer’s location, the supplier, and international logistics.
3. Customer Service
3.1. For inquiries related to:
3.1.1. Order fulfillment
3.1.2. Delivery status
3.1.3. Product information
3.2. Customers can contact us through:
📧 Email: Autenkomotors@gmail.com
📞 Phone: 720-601-4516
3.3. Our support team guarantees clear and timely responses to all requests.
4. Responsibility and Global Partners
4.1. Autenko Motors works with suppliers and strategic partners worldwide, carefully selected for their quality, reliability, and compliance with international standards.
4.2. Thanks to our partners, we offer customers:
4.2.1. Fair and competitive prices
4.2.2. Access to exclusive brands
4.2.3. 100% guaranteed quality products
4.3. The company is not responsible for delivery delays caused by external factors, including international logistics or supplier availability.
4.4. Delivery according to forecast: Autenko Motors delivers all products within the time and forecast indicated at the time of purchase. Collaboration with global partners ensures availability, tracking, and personalized support throughout the delivery process.
5. Dropshipping and Order Processing
5.1. Autenko Motors operates under the dropshipping model, which means that products are shipped directly from suppliers or logistics partners.
5.2. Orders may arrive in separate shipments if multiple products from different suppliers are purchased.
5.3. Delivery times are managed according to the forecast provided at the time of purchase and depend on the customer’s and supplier’s location.
6. Platform Usage Policy
6.1. Customers agree to use the platform legally and responsibly.
6.2. Reproduction, sale, or distribution of store content without authorization is prohibited.
6.3. Autenko Motors reserves the right to modify, suspend, or cancel any order if misuse of the platform is detected.
7. Return Policy
7.1. Autenko Motors offers a straightforward and hassle-free return process, ensuring transparency and customer service in every case:
7.1.1. Customers wishing to request a refund, return, or product exchange must submit the request through the official website or by emailing our support team.
7.1.2. Upon receiving the request, Autenko Motors may request additional information to understand the reason for the return.
7.1.3. If the reason provided by the customer is valid and complies with our policy, the refund, return, or product exchange will be processed accordingly.
7.1.4. If the reason does not meet the established conditions, Autenko Motors reserves the right to deny the return or refund request.
7.1.5. Depending on the case, customers may be asked to provide photos, evidence, or proof of the product to properly process the request.
7.1.6. Once all required information and evidence are received, the return will be processed efficiently and promptly.
7.1.7. The refund of the corresponding amount will be made once Autenko Motors receives the returned product and verifies its condition according to the request.
7.2. This policy ensures a transparent, secure, and efficient procedure, guaranteeing customer satisfaction and compliance with Autenko Motors’ quality standards.
8. Final Provisions
8.1. All terms and conditions described are binding at the time of purchase at Autenko Motors.
8.2. The company reserves the right to modify these terms at any time, notifying customers through the platform or registered contact methods.
8.3. Acceptance of these terms ensures that the customer understands and agrees with all the purchase, shipping, return, and responsibility conditions described.
✅ Autenko Motors guarantees clarity, professionalism, and trust in all its transactions, backing every purchase with global partners and certified quality products.
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